Our Policy

Rescheduling Lessons
Once you book your lesson online you’ll receive a confirmation email.  If you wish to change your lesson time, date, or location select the “Change / Cancel Appointment” button in your confirmation email.  Next, select the “Reschedule” button to proceed.  Rescheduling is allowed 24 hours before your appointment starts.  You may manually reschedule your appointments online (up to 24 hours beforehand) without any fee or penalty.

• Our online scheduling software is easy to use, and we are happy to help walk you through using it. If you wish for our office to reschedule your appointments via phone/email a $10 convenience fee (per appointment) may apply.

• Same-day services or appointments that start in less than 24 hours are not eligible for rescheduling. On occasion, our team can work aloha magic (not guaranteed), and can reschedule you with a single processing fee of $49. Please contact us and we’ll see what we can do!

Canceling Lessons
You can click the “Change / Cancel Appointment” button in your confirmation email.  If you would like to reschedule for a different date and transfer over any payments made, opt for the rescheduling option instead.  After an appointment is canceled it cannot be un-canceled (cancellation is permanent). Request a Refund

• 100% refund, minus $49 processing fee, when canceling with 72 or more hours’ notice

• 50% refund, minus $49 processing fee, when canceling with 48 or more hours’ notice

• 0% refund when canceling with less than 48 hours’ notice from your lesson time, but you may reschedule

Lesson Packages
You may purchase a discount lesson package instead of paying for lessons one at a time.  After purchase, you may print/email packages as a gift.  These lesson packages expire twelve months from the date of purchase. Packages are non-refundable thereafter.

Lesson packages may only be canceled within 30 days of the initial purchase. In the event of a refund, lessons already taken from the package will be deducted from the refund (at the one-time lesson rate). Any canceled package will include a $79 lesson package cancellation fee.

Rescheduling Camps

• Rescheduling may be done online automatically if there is availability.

• A convenience fee of $49 applies for rescheduling over the phone.

• Parents are responsible for managing their credits, scheduled sessions, and rescheduling.

• Credits may be rescheduled online up to 72 hours prior to camp.

• 0% rescheduling credit when providing less than 72 hours notice, or for campers who DON’T show up.

• Rescheduling credit for scheduled missed camp days will not be given.

• You may contact us to present your circumstances, and we’ll try to create some ALOHA magic.

Camp Fees & Upgrades

• Drop-off is from 8:45am to 9:15am and pick-up is from 2:45pm to 3:15pm. If campers are picked up later or dropped off earlier, you’ll be billed for extended care (currently $25 an hour, per camper).

• Upgrades are only allowed if there is availability. Pricing for upgrading your sessions is different from our standard pricing.

• Promotions cannot be applied to upgrades.

Canceling Camps
Camp credits may only be refunded within 90-days of the initial purchase. Converted or upgraded credits are non-refundable. Request a Refund

Please note that when calculating refunds for a partially-used credit package, we subtract the value of the total used credits based on their individual rates (not the discounted package rate) to determine the refund amount (processing and cancellation fees may also apply).

• Example 1 (Session Package): A customer requesting a refund for a 12-day (By the Day) package and has already used three days (3/12). The refund will be the 1 Day Rate x3 (times three) minus the package cost and other fees.

• Example 2 (Program Package): A customer requesting a refund for a 6-week (By the Week) package and has already used two weeks (2/6). The refund will be the 1 Week Rate x2 (times two) minus the package cost and other fees.

A 100% refund minus a $49 processing fee and $200 cancellation fee is available for scheduled camp credits if the camp registration is canceled 72 hours or more before the first day of registration and the refund is requested within the 90-day purchase window. Additional details:

• The $200 cancellation fee is may be applied to each canceled week

• If your kid/s have already attended the camp, and wish to cancel, you will be charged for each individual day attended at the Drop-In day rate. This amount will be deducted from the refund

• Refunds for customers who purchased multiple days/weeks with promotional pricing (discount, early-bird rate, or promo code) will be assessed and refunded based on our normal retail prices (not the promotional pricing received).

• Camp refunds may take six to eight weeks to process in the heat of summer.

Gift Certificates
Our Aqua Surf gift certificates may be used for scheduling surf lessons at any of our locations in Southern California.  Gift givers may instantly print/email certificates immediately after purchasing.  Our gift certificates are non-refundable because they never expire.

Rescheduling Custom Services

• 15 or more days’ notice via email is required in rescheduling events.

• Your first rescheduled service is free.

• A $150 processing fee may apply for each additional reschedule thereafter (depends on size/scope)

• Any reasonable expenses incurred by Aqua Surf, or its affiliates due to the appointment change will be the responsibility of the contracting party.

Canceling Custom Services

• 50% of all deposits are non-refundable.

• 50% refund (minus the processing fee) for providing 15 or more days’ notice via email.

• 0% refund for providing 15 or fewer days’ notice by email, but you may reschedule.

• 0% refund for providing 72 or fewer hours’ notice via email.

• Deposits and payments made from outside companies contracting Aqua Surf to hold custom camp(s), event(s), lessons, surfing, beach activities, or the like, are non-refundable. Custom is defined as more than one day of service, several add-on features, or highly specific needs that involve more than average planning.

Events & TV/FILM
Corporate events and TV/FILM shoots may be charged an additional $1,000 – $3,000 fee for filming or video production, per day, in addition to our service fees.  Pricing will depend on the size, and scope of the day.

For All Services
Why do you have a surcharge fee?  The 15% surcharge fee goes directly to the city, which allows Aqua Surf to legally provide lessons, run camps, and offer other amenities to our students, as well as the public.  Aqua Surf and its affiliates have gone through a rigorous process and are thus fully permitted, and entitled to provide its services across/along the California coastal beaches it advertises.  In return, the city uses these fees to properly maintain the beaches, and provide lifeguards when needed.  Many surf camps and schools online may not include this surcharge or do not have it listed on their website (resulting in lower prices).  Most people don’t know that many online “surf schools” are not properly permitted, and are operating illegally (under the radar).  Although it may appear that we charge more, a substantial portion/percentage of it goes directly to the city.  By complying with the legal parameters of the city’s guidelines we are available to offer passionate, professional, trained, and experienced surf instructors and staff.  The safety of your children, family, and friends is our first, and number one priority.