Our Policy

Rescheduling Lessons
Once you book your lesson online you’ll receive a confirmation email.  If you wish to change your lesson time, date, or location select the “Change / Cancel Appointment” button in your confirmation email.  Next, select the “Reschedule” button to proceed.  Rescheduling is allowed 24 hours before your appointment starts.  You may manually reschedule your appointments online (up to 24 hours beforehand) without any fee or penalty.

• Our online scheduling software is easy to use, and we are happy to help walk you through using it. If you wish for our office to reschedule your appointments via phone/email a $10 convenience fee (per appointment) may apply.

• Same-day services or appointments that start in less than 24 hours are not eligible for rescheduling. On occasion, our team can work aloha magic (not guaranteed), and can reschedule you with a single processing fee of $49. Please contact us and we’ll see what we can do!

Canceling Lessons
You can click the “Change / Cancel Appointment” button in your confirmation email.  If you would like to reschedule for a different date and transfer over any payments made, opt for the rescheduling option instead.  After an appointment is canceled it cannot be un-canceled (cancellation is permanent). Request a Refund

• 100% refund, minus $49 processing fee, when canceling with 72 or more hours’ notice

• 50% refund, minus $49 processing fee, when canceling with 48 or more hours’ notice

• 0% refund when canceling with less than 48 hours’ notice from your lesson time, but you may reschedule

Lesson Packages
You may purchase a discount lesson package instead of paying for lessons one at a time.  After purchase, you may print/email packages as a gift.  These lesson packages expire twelve months from the date of purchase. Packages are non-refundable thereafter.

Lesson packages may only be canceled within 30 days of the initial purchase. In the event of a refund, lessons already taken from the package will be deducted from the refund (at the one-time lesson rate). Any canceled package will include a $79 lesson package cancellation fee.

Gift Certificates
Our Aqua Surf gift certificates may be used for scheduling surf lessons at any of our locations in Southern California.  Gift givers may instantly print/email certificates immediately after purchasing.  Our gift certificates are non-refundable because they never expire.

NEW – Payment Plans
Starting in 2024 our summer programs now have bi-weekly, monthly payment plans available when you select your dates in advance.  Learn more about our Payment Plans

Summer Program Fees

• Annual Registration Fee ($35 per child):  A once-a-year fee that pays for a Rashguard, Materials, and Prizes

• If participant are picked up later or dropped off earlier, you’ll be billed/invoiced for extended care ($25 an hour, per participant).

Rescheduling Summer Programs

• Rescheduling may be done online automatically if there is availability.

• Parents are responsible for managing their schedules, credits, and reservations.

• Self-rescheduling (when not sold-out) may be done independently online five days prior a start date.

• Zero rescheduling credit for notice given less than five days before start date, and for no-shows.

• No credit for missed days that were scheduled.

Canceling without a Refund for Summer Programs
Once you cancel a reservation in your Customer Hub your credit will be valid for two (2) years from the date of purchase, which you may self-reschedule at your convenience.

• You must cancel within 5 business days before the start date

Refunds for Summer Programs
While we aim to be flexible, our best surf instructor, staff and counselor ratios require us to plan our staffing needs carefully.

• You must cancel and request a refund with the original 60-day purchase period.
• All refunds have a $49 processing fee
• Weekly Programs: Refunds are only available two (2) weeks prior a scheduled date.
  • 50% fee is applied to each canceled week
• Daily Sessions: Refunds are only available one (1) week prior a scheduled date
  • 50% fee is applied to each canceled session

Miscellaneous

• Force Majeure Policy:  As a local-based small business, we deeply value our community and customers. While we strive to be accommodating, please understand that credits cannot be refunded in the face of unforeseen and uncontrollable events, such as pandemics (like Covid), hurricanes, earthquakes, or other weather-related incidents.  In such cases, we can offer the option of converting your credit to another service offering or extending the credit expiry date to better accommodate your needs.  We genuinely appreciate your understanding and patience in these rare circumstances.

• If your kid/s have already attended, and wish to cancel, you will be charged for each individual day attended at the Drop-In day rate.  This amount will be deducted from the refund

• Refunds for customers who purchased multiple days/weeks with promotional pricing (discount, early-bird rate, or promo code) will be assessed and refunded based on our normal retail prices (not the promotional pricing received).

• Summer refunds may take six to eight weeks to process in the heat of summer.   Request a Refund

Invoicing
From time to time, we issue an invoice for services that have been upgraded or used without prior payment (for example, extended care, attending a drop-in day, or purchasing sunscreen).

• Unpaid invoices can result in account suspension, $49 reactivation fee may apply for suspensions due to outstanding balances.

Check Payments
We gladly accept checks as a method of payment.  Please make all checks payable to Aqua Surf School, Inc. and include the participant’s name and location in the memo field.  Checks should be mailed to our office.

• Yes, we accept check payments.
• A $49 fee applies for bounced checks.
• Checks should be made out to Aqua Surf School, Inc. and include participant’s full name and location in the memo.
• Mail checks to:  1321 7th St. Suite 204, Santa Monica, CA 90401.

You may contact us to present your circumstances, and we’ll try to create some ALOHA magic.

Rescheduling Custom Services

• 15 or more days’ notice via email is required in rescheduling events.

• Your first rescheduled service is free.

• A $150 processing fee may apply for each additional reschedule thereafter (depends on size/scope)

• Any reasonable expenses incurred by Aqua Surf, or its affiliates due to the appointment change will be the responsibility of the contracting party.

Canceling Custom Services

• 50% of all deposits are non-refundable.

• 50% refund (minus the processing fee) for providing 15 or more days’ notice via email.

• 0% refund for providing 15 or fewer days’ notice by email, but you may reschedule.

• 0% refund for providing 72 or fewer hours’ notice via email.

• Deposits and payments made from outside companies contracting Aqua Surf to hold custom camp(s), event(s), lessons, surfing, beach activities, or the like, are non-refundable. Custom is defined as more than one day of service, several add-on features, or highly specific needs that involve more than average planning.

Events & TV/FILM
Corporate events and TV/FILM shoots may be charged an additional $1,000 – $3,000 fee for filming or video production, per day, in addition to our service fees.  Pricing will depend on the size, and scope of the day.

For All Services
Why do you have a surcharge fee?  The 15% surcharge fee goes directly to the city, which allows Aqua Surf to legally provide lessons, run camps, and offer other amenities to our students, as well as the public.  Aqua Surf and its affiliates have gone through a rigorous process and are thus fully permitted, and entitled to provide its services across/along the California coastal beaches it advertises.  In return, the city uses these fees to properly maintain the beaches, and provide lifeguards when needed.  Many surf camps and schools online may not include this surcharge or do not have it listed on their website (resulting in lower prices).  Most people don’t know that many online “surf schools” are not properly permitted, and are operating illegally (under the radar).  Although it may appear that we charge more, a substantial portion/percentage of it goes directly to the city.  By complying with the legal parameters of the city’s guidelines we are available to offer passionate, professional, trained, and experienced surf instructors and staff.  The safety of your children, family, and friends is our first, and number one priority.