Once you book your lesson online you’ll receive a confirmation email. If you wish to change your lesson time, date, or location select the “Change / Cancel Appointment” button in your confirmation email. Next, select the “Reschedule” button to proceed. Rescheduling is allowed 24 hours before your appointment starts. You may manually reschedule your appointments online (up to 24 hours beforehand) without any fee or penalty.
Our online scheduling software is easy to use, and we are happy to help walk you through using it. If you wish for our office to reschedule your appointments via phone/email a $10 convenience fee (per appointment) may apply.
Same-day services or appointments that start in less than 24 hours are not eligible for rescheduling. On occasion, our team can work aloha magic (not guaranteed), and can reschedule you with a single processing fee of $49. Please contact us and we’ll see what we can do!
You can click the “Change / Cancel Appointment” button in your confirmation email. If you would like to reschedule for a different date and transfer over any payments made, opt for the rescheduling option instead. After an appointment is canceled it cannot be un-canceled (cancellation is permanent). Request a Refund
100% refund, minus $49 processing fee, when canceling with 72 or more hours’ notice
50% refund, minus $49 processing fee, when canceling with 48 or more hours’ notice
0% refund when canceling with less than 48 hours’ notice from your lesson time, but you may reschedule
You may purchase a discount lesson package instead of paying for lessons one at a time. After purchase, you may print/email packages as a gift. These lesson packages expire twelve months from the date of purchase. Packages are non-refundable thereafter.
Lesson packages may only be canceled within 30 days of the initial purchase. In the event of a refund, lessons already taken from the package will be deducted from the refund (at the one-time lesson rate). Any canceled package will include a $79 lesson package cancellation fee.